How do we design transformative museum experiences that bridge the gap between empathy and action?
While sitting in the the waiting room this morning for a routine medical lab test, I applied my designer’s eye to what I was experiencing and started thinking about the state of user experience in American healthcare.
From my perspective as a designer and a patient, I characterize the state of the industry today as “an awkward cyborg.” On one hand, we have the shiny veneer of technological innovation, but on the other, we still have a lot of work to do to address the human emotional elements of the healthcare experience.
UX for Good has been selected as the People’s Choice in this year’s IxDA Interaction Awards. It was an honor to work on the project. Mad props to the organizers, our local hosts, clients, teammates and friends. And a personal shout out to the support of the Purpose team and Marilia Bezerra in particular for the initial intro that connected me to this awesome project.
UX for Good New Orleans also just appeared on HLNTV.